Araceli Perez of e-interactive created a fantastic infographic resource for social media analytics. Because the original infographic was written in Spanish, we invited Ara to translate it to English and post it on the Raven blog.
http://gigaom.com/2013/03/19/microsoft-buys-into-multi-lingual-social-analytics-with-netbreeze-acquisition/ By Barb Darrow Summary: Netbreeze promises to bring multi-lingual access and analysis to Twitter, Facebook, and Youtube streams via Microsoft Dynamics CRM. Buying your way into more social media analytics capabilities is all the rage as IT vendors try
http://socialmediatoday.com/kglacken/1303966/5-social-business-intelligence-myths by Kevin Glacken With significant advancements in both technology and methodology surrounding the ability to filter, classify and structure the daily flood of open social commentary at a scale never before possible, several one-time truths related to social business